Senior Global Creator Programs Lead

Twitch; New York (NY); Hybrid; USD 127,000 - 185,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k)

Maternity & Parental Leave

Flexible PTO

Amazon Employee Discount

Job summary

Twitch’s Global Partnerships team seeks a Sr. Global Creator Programs Manager to lead end-to-end activation for a global creator program. You’ll build infrastructure, coordinate regional leads, and drive retention milestones while partnering with Partnerships, Product, Engineering, Business Development, and Marketing.

You’ll report to the Sr. Manager of Global Creator Programs and may work from Twitch HQ in San Francisco or hub locations in Seattle, Irvine, or New York with West Coast hours.

Qualifications

• 6+ years in program management, community operations, or creator/influencer roles (or equivalent experience).
• A track record of building and scaling programs from early stage to thousands of participants.
• Experience working across distributed teams, including contractors or vendor relationships across multiple regions.
• Strong operational skills: you build systems, processes, and workflows that scale, and you partner effectively across Product, Engineering, Marketing, and Partnerships.
• A data-driven mindset, with comfort using AI and automation tools to improve program efficiency without compromising creator experience.
• Excellent written and verbal communication: you write effective narratives and present program strategy to Directors and VPs.

Responsibilities

• Own the operational strategy and execution of the scaled retention program: community infrastructure, progression systems, and cohort-based programming
• Work closely with a team of contract-based regional community leads driving community operations, programming facilitation, and cohort support across priority markets
• Design and run rolling cohort programs, including facilitator management and educational programming (webinar series, office hours)
• Develop and execute regional go-to-market plans to drive program membership and creator activation
• Own the creator verification pipeline, ensuring participants meet eligibility criteria and represent active, authentic creators
• Define, track, and report program success metrics: membership, conversion, retention milestones, and time-to-graduation
• Identify and mitigate program risks early, iterating on program design based on creator feedback and performance data

Skills

Program management

Community operations

Creator ecosystem

Distributed teams

Data-driven

Communication

Tools

Tableau

Mode

Salesforce

Airtable

Job description

Twitch’s Global Partnerships team seeks a Sr. Global Creator Programs Manager to lead end-to-end activation for a global creator program. You’ll build infrastructure, coordinate regional leads, and drive retention milestones while partnering with Partnerships, Product, Engineering, Business Development, and Marketing.

You’ll report to the Sr. Manager of Global Creator Programs and may work from Twitch HQ in San Francisco or hub locations in Seattle, Irvine, or New York with West Coast hours.