Senior Global Air Import Operations Specialist

AIT Worldwide Logistics, Inc.; Coppell (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus potential

Medical, Prescription, Vision, Dental

401(k) and Tuition Reimbursement

Paid Parental Leave

Vacation days and holidays

Employee Support

Job summary

AIT Worldwide Logistics, Inc. is seeking an International Operations Agent to coordinate the day-to-day air export of international freight from the USA.

You will qualify shipping requirements, prepare quotations, and manage end-to-end shipment processing in Cargowise while tracking progress and resolving issues. You will collaborate with customers and partners to ensure on-time delivery, accurate billing, and adherence to SOPs and KPIs, contributing to a reliable, customer-focused logistics

Qualifications

• High School diploma or GED.
• 3-5 years’ industry experience in export/import operations
• ITAR and Dangerous Goods regulations knowledge preferred
• CargoWise experience a plus
• Proficient in Microsoft Office suite
• Excellent communication skills both verbal and written
• Ability to multi-task in a high volume, fast-paced environment
• High attention to detail and strong organizing skills
• Ability to work autonomously and within a team environment

Responsibilities

• Coordinate day-to-day air export of international freight shipments from the USA.
• Qualify customer shipping requirements and obtain necessary documentation for quotations.
• Process shipments in Cargowise including data entry, scheduling, AES entry, airline bookings, routing, and milestones.
• Track shipments, communicate delays, and resolve customer issues.
• Bill shipments per company guidelines and timelines; coordinate with partners and cartage agents.
• Collaborate with local sales teams to address problems with customers and partners.
• Ensure adherence to SOPs and KPIs across shipments and operations.
• Handle all aspects of air export operations, including customer service and billing.

Skills

Team player

Work ethic

Growth mindset

Customer service

Communication skills

Multi-tasking

Attention to detail

Autonomy

Education

High School diploma or GED

Tools

CargoWise

Microsoft Office

Job description

AIT Worldwide Logistics, Inc. is seeking an International Operations Agent to coordinate the day-to-day air export of international freight from the USA.

You will qualify shipping requirements, prepare quotations, and manage end-to-end shipment processing in Cargowise while tracking progress and resolving issues. You will collaborate with customers and partners to ensure on-time delivery, accurate billing, and adherence to SOPs and KPIs, contributing to a reliable, customer-focused logistics