Global Air Operations Coordinator I

AIT Worldwide Logistics, Inc.; Indiana; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

AIT Worldwide Logistics is seeking an Air Operations Agent I to coordinate the daily air import and export of international freight out of the USA. You will handle customer requirements, prepare quotations, and execute shipments in Cargowise while tracking progress and ensuring on-time delivery.

This role emphasizes precise data entry, regulatory compliance, and close collaboration with local teams to meet customer deadlines in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 0-2 years Freight Forwarding experience preferred.
• Basic math & geography skills.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• Basic knowledge of CargoWise preferred.
• Basic knowledge of incoterms and shipment profitability.

Responsibilities

• Qualify shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operation to ensure customer requests are satisfied.
• Prepare profitable quotations accurately.
• Complete shipment process in Cargowise, including data entry, pickup/delivery scheduling, AES entry, airline bookings, routing, and milestone updates.
• Coordinate day-to-day air import and export of shipments, reviewing orders and documents.
• Track delays, damages and issues and work to resolve customer problems.
• Manage all aspects of air import/export operations including customer service, data entry, operations and billing.

Skills

Team player

Work ethic

Growth mindset

Customer service

Education

High school diploma

Tools

CargoWise

Job description

AIT Worldwide Logistics is seeking an Air Operations Agent I to coordinate the daily air import and export of international freight out of the USA. You will handle customer requirements, prepare quotations, and execute shipments in Cargowise while tracking progress and ensuring on-time delivery.

This role emphasizes precise data entry, regulatory compliance, and close collaboration with local teams to meet customer deadlines in a fast-paced environment.