Global Air Operations Coordinator II

AIT Worldwide Logistics; Romulus (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision coverage

Life and AD&D

401(k) and Tuition Reimbursement

Paid vacation and personal days

Volunteer opportunities

Job summary

AIT Worldwide Logistics is seeking an Air Operations Agent II to manage the day-to-day air import and export of international freight from the USA. You will work with customers to define requirements, prepare quotations, and execute shipments in CargoWise, ensuring timely updates and issue resolution.

Responsibilities include routing, scheduling, documentation, and billing while maintaining SOPs and KPIs. A strong customer service mindset and reliable teamwork are essential for success in this

Qualifications

• High school diploma or equivalent required.
• 2-4 years freight forwarding experience preferred.
• Dangerous Goods Certification preferred.
• Certified CargoWise Specialist CCO required.
• Advanced knowledge of CargoWise platform.

Responsibilities

• Coordinate day-to-day air import and export shipments out of the USA per customer requests.
• Qualify shipping requirements and obtain necessary details for quotation and operation.
• Prepare profitable quotations accurately and complete shipment processes in CargoWise.
• Track shipments, communicate delays or issues, and resolve customer problems.
• Billing, data entry, and coordination with carriers and international partners.
• Collaborate with local sales and ensure adherence to SOPs and KPIs.

Skills

Team player

Strong work ethic

Growth mindset

Customer service focus

Education

High school diploma or equivalent

Tools

CargoWise

CargoWise Specialist (CCO) certification

Job description

AIT Worldwide Logistics is seeking an Air Operations Agent II to manage the day-to-day air import and export of international freight from the USA. You will work with customers to define requirements, prepare quotations, and execute shipments in CargoWise, ensuring timely updates and issue resolution.

Responsibilities include routing, scheduling, documentation, and billing while maintaining SOPs and KPIs. A strong customer service mindset and reliable teamwork are essential for success in this