Global Air Freight Operations Specialist

AIT Worldwide Logistics, Inc.; Romulus (MI); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Medical

Prescription

401(k)

Tuition Reimbursement

Paid Vacation

Personal Days

Holidays

Job summary

AIT Worldwide Logistics, Inc. is seeking an Air Operations Agent II to coordinate day-to-day air import and export activities for international shipments born in the USA. You will handle data entry, scheduling, airline bookings and tracking, ensuring accuracy and on-time performance.

Ideal candidates bring freight forwarding experience, CargoWise proficiency and strong problem-solving skills. This role emphasizes teamwork, compliance with regulations, and delivering excellent customer service in

Qualifications

• High school diploma or equivalent.
• 2-4 Years Freight Forwarding experience preferred.
• Dangerous Goods Certification preferred.
• Certified CargoWise Specialist CCO required.
• Advanced Knowledge of CargoWise.
• Advanced math & geography skills.
• Identify and resolve problems.
• Strong organizational and time management skills.
• Analyze numerical data and understand components, relations, patterns and conclusions.
• Intermediate knowledge of freight movement, air vendors, routing, incoterms and shipment profitability.

Responsibilities

• Qualify shipping requirements with customers and gather all details for quotation and operation.
• Prepare profitable quotations accurately.
• Process shipments in CargoWise, including data entry, scheduling, AES entry, airline bookings, routing and milestones updates.
• Coordinate day-to-day air import and export operations and review orders and documents.
• Track delays, damages and issues and resolve customer concerns.
• Ensure shipments are billed and SOPs and KPIs are followed.
• Coordinate recovery/delivery with cartage agents and international partners.
• Communicate problems to customers, partners and internal teams as needed.

Skills

Teamwork

Work ethic

Growth mindset

Customer service

Education

High school diploma

Tools

CargoWise

MS Office

CCO Certification

Job description

AIT Worldwide Logistics, Inc. is seeking an Air Operations Agent II to coordinate day-to-day air import and export activities for international shipments born in the USA. You will handle data entry, scheduling, airline bookings and tracking, ensuring accuracy and on-time performance.

Ideal candidates bring freight forwarding experience, CargoWise proficiency and strong problem-solving skills. This role emphasizes teamwork, compliance with regulations, and delivering excellent customer service in