Senior German-Speaking Enterprise CSM (High-Touch)

n8n GmbH; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Equity

Remote-first

Career growth budget

Comprehensive benefits

Job summary

n8n GmbH is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will manage a strategic book of enterprise customers, drive retention and expansion, and partner across Support, Solutions Engineering, Product, and Sales to deliver measurable ROI.

You will own onboarding, success planning, health checks, and renewals, while aligning stakeholders on goals and timelines. Remote-first across Europe with travel as needed.

Qualifications

• German native with fluent business English is required.
• Senior Enterprise CSM experience with a track record in renewals and expansion.
• Experience carrying retention and/or expansion targets and KPIs.

Responsibilities

• Own a small book of strategic enterprise customers in the German-speaking market.
• Build account strategy and footprint across IT, engineering, and executive stakeholders.
• Drive renewals and growth in partnership with Account Executives.
• Lead customer onboarding, success planning, health checks, and QBRs.
• Collaborate with Support, Solutions Engineering, and Product to resolve blockers.

Skills

German fluency

Senior CS experience

Revenue ownership

Technical engagement

Stakeholder management

Job description

n8n GmbH is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will manage a strategic book of enterprise customers, drive retention and expansion, and partner across Support, Solutions Engineering, Product, and Sales to deliver measurable ROI.

You will own onboarding, success planning, health checks, and renewals, while aligning stakeholders on goals and timelines. Remote-first across Europe with travel as needed.