Senior Strategic Customer Success Programs Lead

n8n GmbH; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Remote-first

Professional development budget

Open source support $100/month

Job summary

n8n GmbH is seeking a Senior Customer Success professional to design and scale programs that retain, grow, and delight enterprise customers. You will translate customer insights into scalable playbooks and collaborate with Sales, Product, Marketing, RevOps, and Engineering to inform strategic decisions.

As a remote-first team with a diverse global footprint, you will lead initiatives across onboarding, adoption, renewals, and executive escalations, driving measurable outcomes and continuous

Qualifications

• 5+ years in Customer Success or related roles, with at least 2 years building programs.
• Analytical mindset using customer and revenue data to define metrics and measure impact.
• Cross-functional project leadership across Sales, Product, Marketing, RevOps.
• Clear written and verbal communication; able to present to senior leadership.
• Bias toward action in ambiguous environments, launching and iterating quickly.

Responsibilities

• Build and scale strategic Customer Success programs across onboarding, adoption, renewals, and executive escalations.
• Turn customer data into actionable insights and maintain health scoring models.
• Lead cross-functional initiatives like voice-of-customer programs and product feedback loops.
• Drive adoption and continuous improvement by launching first versions and iterating based on feedback.

Skills

Customer Success

Analytical mindset

Cross-functional leadership

Clear communication

Bias toward action

Tools

Gainsight

Catalyst

Vitally

Salesforce

HubSpot

Job description

n8n GmbH is seeking a Senior Customer Success professional to design and scale programs that retain, grow, and delight enterprise customers. You will translate customer insights into scalable playbooks and collaborate with Sales, Product, Marketing, RevOps, and Engineering to inform strategic decisions.

As a remote-first team with a diverse global footprint, you will lead initiatives across onboarding, adoption, renewals, and executive escalations, driving measurable outcomes and continuous