Senior Customer Success Manager - German Speaking (Remote)

n8n GmbH; New Germany (MN); Remote; USD 90,000 - 130,000; Full time

Job summary

n8n is the open workflow orchestration platform built for the new era of AI. Since our founding in 2019, we’ve grown to a diverse team of over 260 working across Europe and the US, with our centre of gravity in Berlin.

As a Senior Customer Success Manager (High-Touch) for the German-speaking market, you will be the trusted post-sales partner for enterprise customers, owning retention and expansion while coordinating with Support, Solutions Engineering, Product and Sales to deliver measurable ROI.

Responsibilities

• Own retention and expansion for accounts with kickoffs, success plans, health checks, QBRs and renewals.
• Learn each customer’s business and build relationships across their organization to drive measurable ROI.
• Collaborate with Support, Solutions Engineering, Product and Sales to turn technical success into durable revenue.

Job description

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. We’re in a defining moment of an incredible journey.

Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders
• Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
• Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment
• bringing us to a $5. 2bn valuation

Now we’d love to see what you can build.

We’re in a defining moment of an incredible journey. Come and build with us.

As a Senior Customer Success Manager (High-Touch) for the German-speaking market

you will be the trusted post-sales partner for some of n8n’s most strategic enterprise customers. With a deliberately small book of business, you go deep: you learn each customer’s business, build relationships across their organization, and turn product usage into measurable outcomes and clear ROI. You will own retention and expansion for your accounts, running a tight operating cadence of kickoffs, success plans, health checks, QBRs and renewals, while proactively managing risk and escalations. In close partnership with Support, Solutions Engineering, Product and Sales, you turn technical success into durable revenue.