Remote Enterprise Customer Success Manager

Creatio; Boston (MA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Creatio seeks a Customer Success Manager to build strategic relationships with SMB and Corporate clients across DACH, Benelux, Nordics. You will serve as trusted advisor, drive value, and manage cross-functional engagement from implementation to renewal.

The role is remote with international scope, requiring strong English communication and a client-focused mindset. Hybrid collaboration and growth opportunities are emphasized.

Qualifications

• 3+ years of experience with global enterprise or corporate accounts.
• Fluent English with executive-level communication.
• Experience with CRM/ERP/Core systems and low-code/no-code solutions.
• Experience managing software implementation projects or customization.
• Strong customer-centric communication and presentations.
• Commercial acumen including negotiation and renewal management.
• Excellent time management and efficiency.

Responsibilities

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
• Act as a trusted advisor for assigned accounts and communicate with them at different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross and up-sales.

Skills

Executive communication

Relationship mgmt

Negotiation

Time management

Tools

CRM

ERP

Core systems

Low-code/no-code

Job description

Creatio seeks a Customer Success Manager to build strategic relationships with SMB and Corporate clients across DACH, Benelux, Nordics. You will serve as trusted advisor, drive value, and manage cross-functional engagement from implementation to renewal.

The role is remote with international scope, requiring strong English communication and a client-focused mindset. Hybrid collaboration and growth opportunities are emphasized.