Senior Enterprise CSM & GTM Strategist

11x; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

11x seeks a Senior Customer Success Manager to own the entire customer journey for a portfolio of enterprise clients. You will onboard, consult on use cases, drive adoption, and lead commercial conversations with executives.

This Full Stack CSM role is based in San Francisco or remote in the US, with a 5-day in-office policy for SF. You will collaborate cross-functionally to maximize retention and expansion.

Qualifications

• 8+ years in a customer-facing role in SaaS/AI or GTM tech.
• 3+ years working with enterprise logos (5,000+ employees).
• Onsite in San Francisco full-time; strong GTM and executive-facing skills.

Responsibilities

• Advise C-level and VP stakeholders and align digital workers with strategic goals.
• Drive adoption, onboarding, and expansion across teams by surfacing use cases.
• Own and grow book of business focusing on renewals, upsell, and product stickiness.
• Partner with product, engineering, and GTM to shape roadmap and resolve friction.
• Develop playbooks and lead community events to share insights.

Skills

Customer Success

Account Management

Executive Communication

GTM Experience

Relationship Building

Tools

Salesforce

Job description

11x seeks a Senior Customer Success Manager to own the entire customer journey for a portfolio of enterprise clients. You will onboard, consult on use cases, drive adoption, and lead commercial conversations with executives.

This Full Stack CSM role is based in San Francisco or remote in the US, with a 5-day in-office policy for SF. You will collaborate cross-functionally to maximize retention and expansion.