Senior German-Speaking Enterprise CSM (High-Touch)

Showcify, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Work-life balance

Remote-friendly

Job summary

n8n is the open workflow orchestration platform that empowers AI-driven teams to automate faster, smarter and with less friction. As Senior Customer Success Manager (High-Touch) for the German-speaking market, you’ll be the trusted post-sales partner for our largest enterprise customers, learning their business and turning product usage into measurable ROI.

Working with Support, Solutions Engineering, Product and Sales, you’ll own retention and expansion, lead kickoffs and health checks, drive

Qualifications

• German native speaker with fluent business English required.
• Senior Enterprise Customer Success experience with a track record of retention/expansion targets.
• Experience carrying revenue ownership and KPIs for enterprise SaaS.
• Technical engagement with IT/engineering stakeholders (APIs, integrations).
• Familiarity with DACH enterprises (Germany, Austria, Switzerland).
• Strong commercial sense and ability to translate usage into ROI and business value.
• Ability to build account plans and maintain an operating cadence across large organizations.
• Excellent stakeholder management across builders and executives.

Responsibilities

• Own a small book of large German-speaking enterprise customers from onboarding to renewal.
• Develop individual account strategies and map footprints across IT, engineering and business leaders.
• Drive retention and expansion targets in collaboration with Account Executives.
• Lead kickoffs and success planning with clear goals, timelines and responsibilities.
• Oversee onboarding and enablement for technical and business audiences to accelerate value.
• Maintain a strong operating cadence with health checks and executive syncs.
• Quantify business value and ROI throughout the customer lifecycle.
• Coordinate with Support, Solutions Engineering and Product to remove blockers.

Skills

German native

Senior CSM experience

Revenue ownership

Technical acumen

DACH enterprise experience

Commercial acumen

Account strategy

Stakeholder management

Builder mindset

Automation curiosity

n8n familiarity

Startup/scale-up experience

Technical education

Multi-region experience

Education

Technical or STEM education

Job description

n8n is the open workflow orchestration platform that empowers AI-driven teams to automate faster, smarter and with less friction. As Senior Customer Success Manager (High-Touch) for the German-speaking market, you’ll be the trusted post-sales partner for our largest enterprise customers, learning their business and turning product usage into measurable ROI.

Working with Support, Solutions Engineering, Product and Sales, you’ll own retention and expansion, lead kickoffs and health checks, drive