Senior Genesys Cloud Telecom Engineer - Remote

Maximus; Hartford (CT); Remote; USD 130,000 - 195,000; Full time

Job summary

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This remote position focuses on large-scale projects, expert guidance, and mentoring engineering teams to deliver secure and scalable cloud-based contact center services.

The ideal candidate will have deep Genesys Cloud architecture knowledge, strong leadership skills, and the ability to align technology strategies with business objectives.

Qualifications

• - Bachelor's degree in a relevant field and 5+ years of professional experience required, or an equivalent combination of education and experience.
• - Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations.
• - Strong leadership and mentoring skills; ability to align technology with business goals.

Responsibilities

• Lead design, implementation, and optimization of Genesys Cloud solutions for large-scale projects.
• Provide expert guidance on cloud infrastructure, automation, and performance tuning.
• Mentor engineers and collaborate with cross-functional teams; serve as primary technical point of contact for cloud services.
• Manage contact center implementation across project life cycles and ensure change control processes are followed.

Skills

Genesys Cloud

Leadership

Cloud infra

Automation tools

Communication

Education

Bachelor's degree in Telecommunication/Computer Engineering/CS/IT

Tools

Wireshark

MS Server

VMware ESXi

Job description

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This remote position focuses on large-scale projects, expert guidance, and mentoring engineering teams to deliver secure and scalable cloud-based contact center services.

The ideal candidate will have deep Genesys Cloud architecture knowledge, strong leadership skills, and the ability to align technology strategies with business objectives.