Senior Genesys Cloud Telecom Engineer - Remote

Maximus; Frankfort (KY); Remote; USD 130,000 - 195,000; Full time

Job summary

Maximus is seeking a Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. The role emphasizes mentoring, architecture guidance, and overseeing large-scale projects from upgrades to migrations, while aligning technology with business goals.

The ideal candidate will have deep Genesys Cloud expertise, strong leadership, and the ability to communicate effectively with diverse teams and clients in a remote setting.

Qualifications

• Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science or related field.
• 5+ years of relevant professional experience; 6+ years preferred.
• Extensive experience with Genesys Cloud including advanced configuration and integrations.
• Ability to develop and execute a strategic technology vision aligned with business goals.
• Strong leadership with experience mentoring senior technical teams.

Responsibilities

• Lead design, implementation, and optimization of Genesys Cloud solutions.
• Oversee large-scale projects, upgrades, migrations and new feature rollouts.
• Provide expert guidance for complex technical challenges and integrations.
• Mentor engineers and collaborate across IT teams and client stakeholders.
• Accountable for contact center implementation and lifecycle support.
• Communicate clearly with internal teams, clients, and partners; support on-call emergencies.

Skills

Leadership

Communication

Problem-solving

Mentoring

Project leadership

Education

Bachelor’s degree in Telecommunication/Computer Engineering/Computer Science

Tools

Genesys Cloud

AWS

VMware ESXi

MS Hyper-V

Wireshark

DNS/DHCP

MS Visio

MS Office

Java

C#.NET

Python

PHP

Job description

Maximus is seeking a Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. The role emphasizes mentoring, architecture guidance, and overseeing large-scale projects from upgrades to migrations, while aligning technology with business goals.

The ideal candidate will have deep Genesys Cloud expertise, strong leadership, and the ability to communicate effectively with diverse teams and clients in a remote setting.