Senior Genesys Cloud Engineer — Remote Lead

Maximus

San Juan (PR)

Teletrabalho

USD 130 000 - 195 000

Tempo integral

Há 7 dias

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Resumo da oferta

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is remote and reports to the engineering leadership, with responsibilities spanning large-scale projects, architecture documentation, and mentoring of teams.

The ideal candidate brings deep Genesys Cloud expertise, strong leadership, and the ability to align technology strategies with business objectives.

Qualificações

Bachelor’s degree in Telecommunication/CS/Engineering or related field.
5+ years of relevant professional experience; 6+ years preferred.
Extensive experience with Genesys Cloud and systems integrations.
Ability to align technology with business goals.
Strong leadership and mentoring of senior technical teams.
Call flow development experience in Genesys Architect tool.
Proficient in troubleshooting and collaboration across teams.

Responsabilidades

Execute large-scale Genesys Cloud projects, including upgrades, migration and new feature rollouts.
Provide expert level support for complex challenges, including troubleshooting and performance tuning.
Mentor and lead engineers, fostering collaboration and professional development.
Accountable for the Contact Center implementation and support through all project stages.
Communicate clearly, with internal teams, customers and partners.
Work unscheduled hours in case of emergencies or outages.
Follow department implementation standards and change control processes.
Analyze voice/data networks and recommend solutions.