Senior Genesys Cloud Engineer & Tech Lead (Remote)

Maximus; Santa Fe (NM); Remote; USD 130,000 - 195,000; Full time

Job summary

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This remote role focuses on executing large-scale projects, offering expert guidance, and mentoring engineering teams across the organization.

The candidate will drive architecture, performance testing, and automation, coordinating with clients and internal IT teams to ensure successful deployments and ongoing support.

Qualifications

• Bachelor’s degree in a relevant field and 5+ years of experience or equivalent.
• Extensive experience with Genesys Cloud, including configuration and integrations.
• Strong leadership skills and ability to mentor engineers.

Responsibilities

• Lead large-scale Genesys Cloud projects and upgrades.
• Provide expert guidance for complex technical challenges and integrations.
• Mentor and coach engineers to foster collaboration and professional growth.
• Own the Contact Center implementation and support across the project lifecycle.
• Communicate clearly with internal teams, customers, and partners.
• Be available for emergency outages and after-hours support.
• Follow standard change control processes and documentation practices.
• Analyze voice and data networks and propose improvements.

Skills

Genesys Cloud expertise

Leadership

Cloud architecture

Communication

Education

Bachelors in Tech

Tools

Wireshark

MS Server

DHCP/DNS

Hyper-V

VMware ESXi

MS Visio

MS Office

Outlook

Job description

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This remote role focuses on executing large-scale projects, offering expert guidance, and mentoring engineering teams across the organization.

The candidate will drive architecture, performance testing, and automation, coordinating with clients and internal IT teams to ensure successful deployments and ongoing support.