Senior General Manager, Workplace Platform (Remote/Hybrid)

Zoom; Salem (OR); Hybrid; USD 310,000 - 410,000; Full time

Job summary

Zoom Workplace is seeking a General Manager to own the multi-year strategy and revenue trajectory for the Workplace portfolio. You will align cross-functional teams across geo sales, customer success, product, engineering, and marketing to execute an AI-first growth plan and expand total addressable market.

You will report to the Chief Sales Officer and present to the CEO and Board, while shaping the voice of the Workplace business across the organization.

Qualifications

• 15+ years in SaaS or collaboration tech with 7+ years in senior GTM or GM roles.
• Success driving market share growth and customer expansion in UCaaS/collaboration space.
• Executive-level experience with CEO, C-suite, and Board reporting.
• Strong understanding of workplace tech, hybrid work trends, and enterprise buying.

Responsibilities

• Define multi-year strategic roadmap for Zoom Workplace, translating Zoom’s AI-first platform vision into an executable growth plan that captures market share, expands total addressable market, and drives net new ARR.
• Own the competitive strategy, pricing, and go-to-market motion for the Workplace portfolio, partnering with Pricing, Channel, and Marketing to maximize competitive wins and defend the installed base.
• Drive new business acquisition, upsell, cross-sell, and expansion motions across Zoom’s global customer base, with a relentless focus on ARR growth and net retention.
• Partner with Geo Sales Leadership across AMER, EMEA, APAC, and Japan to localize Workplace strategies, deploy specialist resources, and build the enablement infrastructure for disciplined field execution.
• Collaborate with Global Customer Success, Product, and Engineering to influence the product roadmap, accelerate customer adoption, and connect product usage directly to retention and expansion outcomes.
• Champion the integration of AI across every Workplace product, positioning Zoommate, AI Slides, AI Docs, AI Sheets, and next-generation AI capabilities as transformational differentiators in the market.
• Establish and track KPIs across the Workplace business, including revenue growth, ARR expansion, pipeline velocity, win rates, competitive displacement, product adoption, and market share, building a disciplined operating cadence across the organization.
• Build and inspire a high-performing cross-functional team of specialist sellers, solution engineers, and business development professionals, leading through influence in a matrixed organization.
• Represent the Workplace business to the CEO, executive staff, and Board of Directors with crisp, data-driven narratives on performance, risk, opportunity, and strategic direction.

Skills

Leadership

GTM leadership

Executive communication

Strategic planning

Tools

Salesforce

Job description

Zoom Workplace is seeking a General Manager to own the multi-year strategy and revenue trajectory for the Workplace portfolio. You will align cross-functional teams across geo sales, customer success, product, engineering, and marketing to execute an AI-first growth plan and expand total addressable market.

You will report to the Chief Sales Officer and present to the CEO and Board, while shaping the voice of the Workplace business across the organization.