GM, Workplace Growth & AI-Driven Strategy

Zoom; Olympia (WA); Hybrid; USD 310,000 - 410,000; Full time

Job summary

Zoom is seeking a General Manager for Zoom Workplace to own the strategic and revenue trajectory of the Workplace portfolio. You will define multi-year growth strategies, drive ARR expansion, and align product, sales, and marketing to execute at the highest level.

Reporting to the Chief Sales Officer, you will lead cross-functional teams across geos, influence the product roadmap with AI-enabled differentiation, and present data-driven updates to the CEO and Board.

Qualifications

• 15+ years of progressive leadership in SaaS, enterprise software, or collaboration technology, with at least 7 years in senior GTM or general management roles overseeing a $100M+ ARR business with direct P&L or revenue ownership.
• Demonstrated success driving market share growth, competitive displacement, and customer expansion in the UCaaS, collaboration, or productivity platform space, with deep knowledge of competitive dynamics against Microsoft, Google, Cisco, and comparable players.
• Proven experience operating at the executive level with direct exposure to CEO, C-suite, and Board-level reporting and decision-making.

Responsibilities

• Define the multi-year strategic roadmap for Zoom Workplace, translating Zoom’s AI-first platform vision into an executable growth plan that captures market share, expands total addressable market, and drives net new ARR.
• Own the competitive strategy, pricing, and go-to-market motion for the Workplace portfolio, partnering with Pricing, Channel, and Marketing to maximize competitive wins and defend the installed base.
• Drive new business acquisition, upsell, cross-sell, and expansion motions across Zoom’s global customer base, with a relentless focus on ARR growth and net retention.
• Partner with Geo Sales Leadership across AMER, EMEA, APAC, and Japan to localize Workplace strategies, deploy specialist resources, and build the enablement infrastructure for disciplined field execution.
• Collaborate with Global Customer Success, Product, and Engineering to influence the product roadmap, accelerate customer adoption, and connect product usage directly to retention and expansion outcomes.
• Champion the integration of AI across every Workplace product, positioning Zoommate, AI Slides, AI Docs, AI Sheets, and next-generation AI capabilities as transformational differentiators in the market.
• Establish and track KPIs across the Workplace business, including revenue growth, ARR expansion, pipeline velocity, win rates, competitive displacement, product adoption, and market share, building a disciplined operating cadence across the organization.
• Build and inspire a high-performing cross-functional team of specialist sellers, solution engineers, and business development professionals, leading through influence in a matrixed organization.
• Represent the Workplace business to the CEO, executive staff, and Board of Directors with crisp, data-driven narratives on performance, risk, opportunity, and strategic direction.

Job description

Zoom is seeking a General Manager for Zoom Workplace to own the strategic and revenue trajectory of the Workplace portfolio. You will define multi-year growth strategies, drive ARR expansion, and align product, sales, and marketing to execute at the highest level.

Reporting to the Chief Sales Officer, you will lead cross-functional teams across geos, influence the product roadmap with AI-enabled differentiation, and present data-driven updates to the CEO and Board.