Senior GECX Engineer — Google Cloud CX & AI

Accenture PLC; Columbus (OH); On-site; USD 90,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability coverage

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions and growing expertise in Google Cloud Platform. You will support delivery teams, engage with clients, and contribute to end-to-end project execution.

You’ll work directly with clients, assist senior architects, and help design and implement modern GECX solutions for Accenture’s clients, with travel as needed.

Qualifications

• Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.
• Minimum of 5 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Skills

Conversational AI

CCaaS

Cloud-based CC solutions

GECX/Gemini Enterprise

Google Cloud technologies

Agile & SDLC

Education

Bachelor's degree or equivalent (minimum 12 years)

Tools

AWS

Google Cloud Platform

Genesys

Avaya

NICE

Job description

Accenture is seeking a hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions and growing expertise in Google Cloud Platform. You will support delivery teams, engage with clients, and contribute to end-to-end project execution.

You’ll work directly with clients, assist senior architects, and help design and implement modern GECX solutions for Accenture’s clients, with travel as needed.