Senior GECX CCaaS Engineer (Google Cloud)

Accenture; Morristown (NJ); On-site; USD 101,000 - 266,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a hands-on Senior Engineer with strong experience in Google Gemini Enterprise for Customer Experience (GECX) solutions and growing expertise in Google Cloud Platform (GCP). You will support delivery teams in designing and implementing modern GECX solutions for Accenture’s clients while working directly with clients and senior architects.

You will contribute to end-to-end project execution, including planning, design, and deployment of complex service technology solutions

Qualifications

• Minimum of 3 years of experience in technology transformation with focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on platforms such as AWS, Google, Genesys, Avaya, NICE, etc.
• Minimum of 5 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard, etc.
• Bachelor’s degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Develop and implement Gemini Enterprise for Customer Experience (GECX) aligning with architecture and business goals.
• Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies.
• Identify and leverage new opportunities to drive growth and enhance the value proposition of GECX solutions.
• Work in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global, large-scale service technology solutions.
• Architect and provide technical recommendations between GECX offerings and client environments.
• Design and engineer enterprise-ready AI agents including retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and observability.

Skills

GECX Expertise

Google Cloud Platform

Client-facing

Project delivery

Education

Bachelor’s degree or equivalent

Job description

Accenture is seeking a hands-on Senior Engineer with strong experience in Google Gemini Enterprise for Customer Experience (GECX) solutions and growing expertise in Google Cloud Platform (GCP). You will support delivery teams in designing and implementing modern GECX solutions for Accenture’s clients while working directly with clients and senior architects.

You will contribute to end-to-end project execution, including planning, design, and deployment of complex service technology solutions