Senior CX Engineer, Gemini GECX on Google Cloud

Accenture; Charlotte (NC); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions and growing expertise in Google Cloud Platform (GCP). You will support delivery teams in designing and implementing modern GECX solutions for Accenture’s clients, and collaborate directly with clients and senior architects to enable end-to-end project execution.

Travel may be required; you’ll engage in global delivery, align architecture with business

Qualifications

• Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.

Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability.
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Skills

Conversational AI

CCaaS

GCP

Client-facing

Architecting solutions

Education

Bachelor's degree or equivalent

Tools

Gemini Enterprise

Vertex AI

Looker

Job description

Accenture is seeking a hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions and growing expertise in Google Cloud Platform (GCP). You will support delivery teams in designing and implementing modern GECX solutions for Accenture’s clients, and collaborate directly with clients and senior architects to enable end-to-end project execution.

Travel may be required; you’ll engage in global delivery, align architecture with business