Senior CX AI Engineer – Gemini Enterprise (GECX)

Accenture; Cleveland (OH); On-site; USD 87,000 - 213,000; Full time

Job summary

Accenture is seeking a hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions and deepening expertise in Google Cloud Platform (GCP). You will work directly with clients, support senior architects, and contribute to end-to-end project execution across global, complex delivery engagements.

You will design, implement and integrate GECX solutions, collaborate with partners, and help drive transformation programs in a client-facing role

Qualifications

• Three+ years in technology transformation with focus on Conversational AI/CCaaS.
• Five+ years in contact center technologies and industry best practices, including AI Agent building.
• Bachelor’s degree or equivalent; 12 years work experience.

Responsibilities

• Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex, global and large-scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability.
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.

Skills

Conversational AI

CCaaS

Cloud platforms

Client-facing

Education

Bachelor’s degree or equivalent

Job description

Accenture is seeking a hands-on Senior Engineer with strong experience in Google’s Gemini Enterprise for Customer Experience (GECX) Solutions and deepening expertise in Google Cloud Platform (GCP). You will work directly with clients, support senior architects, and contribute to end-to-end project execution across global, complex delivery engagements.

You will design, implement and integrate GECX solutions, collaborate with partners, and help drive transformation programs in a client-facing role