Senior CX AI Engineer — Gemini GECX on Google Cloud

Accenture; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Accenture is seeking a hands-on Senior Engineer with deep experience in Google Gemini Enterprise for Customer Experience (GECX) solutions. You will collaborate with clients and delivery teams to design and implement modern GECX solutions on Google Cloud, driving end-to-end project execution.

You will work in a client-facing role, building enterprise-grade AI agents and CCaaS integrations, while guiding architecture and delivery across global teams.

Qualifications

• Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on platforms such as AWS, Google, Genesys, Avaya, NICE.
• Minimum of 5 years of experience aligning technology capabilities with contact center benchmarks and metrics.
• Bachelor's degree or equivalent work experience (minimum 12 years); if Associate’s Degree, must have minimum 6 years work experience.

Responsibilities

• Develop and deploy end-to-end delivery lifecycle of complex, global and large-scale service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability.
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end-to-end architecture and constraints.
• Works with software and technology partners to design & deliver service-focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on milestones, resource planning (on-shore and off-shore), scope, budget, risk mitigation.
• Manages day-to-day on-shore and off-shore project teams during the project lifecycle.
• Translates high-level business requirements into epics and stories.

Skills

Client-facing

GECX knowledge

Cloud transformation

Project leadership

Communication

Education

Bachelor's degree or equivalent

Tools

GECX

CCaaS

Google Cloud

Job description

Accenture is seeking a hands-on Senior Engineer with deep experience in Google Gemini Enterprise for Customer Experience (GECX) solutions. You will collaborate with clients and delivery teams to design and implement modern GECX solutions on Google Cloud, driving end-to-end project execution.

You will work in a client-facing role, building enterprise-grade AI agents and CCaaS integrations, while guiding architecture and delivery across global teams.