Senior GECX & CCaaS Engineer, Google Cloud

Accenture; Overland Park (KS); On-site; USD 100,000 - 210,000; Full time

Job summary

Accenture is seeking a senior engineer to lead the implementation of Gemini Enterprise for Customer Experience (GECX) solutions on Google Cloud Platform. The role combines client-facing delivery with hands-on architectural design, AI agent development, and orchestration across global teams.

You will work with senior architects, support delivery teams, and ensure end-to-end project execution. Travel may be required based on client needs and engagements.

Qualifications

• Minimum of 3 years of experience in technology transformation with focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum of 5 years of experience with contact center technologies including AI agent building, CCaaS strategy, migration and implementation on multiple platforms (AWS, Google, Genesys, Avaya, NICE).
• Minimum of 5 years of experience aligning technology with contact center benchmarks, quality metrics and agent scorecards.
• Bachelor's degree or equivalent work experience (minimum 12 years). If Associate’s Degree, minimum 6 years work experience.

Responsibilities

• Develop and deploy end-to-end delivery lifecycle of complex, global service technology solutions for customer channel solutions.
• Architect and provide technical recommendations between GECX offerings and client environments.
• Design and engineer enterprise-ready AI agents including retrieval, orchestration, and lifecycle observability.
• Configure and implement GECX CCaaS solutions within client architectures and constraints.
• Collaborate with partners to design and deliver service-focused solutions.
• Plan and estimate delivery work with an Agile approach, including on/offshore resources and risk mitigation.
• Manage on-site and off-shore project teams through the lifecycle.
• Translate business requirements into epics and stories.

Skills

Client-facing

Technical leadership

Agile Methodologies

Solution design

Education

Bachelor's degree or equivalent

Tools

Gemini Enterprise for Customer Experience (GECX)

Google Cloud Platform (GCP)

BigQuery

Vertex AI

Looker

Job description

Accenture is seeking a senior engineer to lead the implementation of Gemini Enterprise for Customer Experience (GECX) solutions on Google Cloud Platform. The role combines client-facing delivery with hands-on architectural design, AI agent development, and orchestration across global teams.

You will work with senior architects, support delivery teams, and ensure end-to-end project execution. Travel may be required based on client needs and engagements.