Senior GECX CCaaS Engineer — Cloud Platform

Accenture; Atlanta (GA); On-site; USD 120,000 - 210,000; Full time

Job summary

Accenture is seeking a hands‑on Senior Engineer with deep Google Gemini Enterprise for Customer Experience (GECX) expertise. You will design, implement, and support end‑to‑end GECX delivery for enterprise clients, collaborating with senior architects and client teams.

Travel may be required as projects span global client environments. You will leverage background in Conversational AI and CCaaS to drive modern cloud‑based contact center transformations, aligning technology with business goals and

Qualifications

• Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
• Minimum of 5 years of experience with Contact Center technologies and best practices, including AI Agent building, CCaaS strategy, migration and implementation on platforms such as AWS, Google, Genesys, Avaya, NICE etc.
• Minimum of 5 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).

Responsibilities

• Works in a highly client‑facing role to develop and deploy end‑to‑end delivery lifecycle of complex, global and large‑scale Service technology solutions for customer channel solutions.
• Architects and provides technical recommendations and analysis between GECX product offerings and client’s environments.
• Designs and engineers enterprise‑ready AI agents encompassing retrieval, orchestration, policy‑based routing, tool invocation, evaluation harnesses, and lifecycle observability.
• Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client’s end‑to‑end architecture, requirements and technological constraints.
• Works with software and technology partners to design & deliver Service‑focused solutions.
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on‑shore and off‑shore), scope, budget, risk identification and mitigation planning.
• Manages day‑to‑day on‑shore and off‑shore project teams during the project lifecycle.
• Manages the project ideation, gathering the high‑level business requirements, defining the detailed requirements and process into epics and stories.

Skills

Conversational AI

CCaaS

Google Cloud

GECX Solutions

Client Facing

Education

Bachelor's degree or equivalent

Job description

Accenture is seeking a hands‑on Senior Engineer with deep Google Gemini Enterprise for Customer Experience (GECX) expertise. You will design, implement, and support end‑to‑end GECX delivery for enterprise clients, collaborating with senior architects and client teams.

Travel may be required as projects span global client environments. You will leverage background in Conversational AI and CCaaS to drive modern cloud‑based contact center transformations, aligning technology with business goals and