Senior Fulfillment Operations Leader

Wayfair; Lathrop (CA); On-site; USD 143,000 - 162,000; Full time

Job summary

Wayfair is seeking a Senior Operations Manager in California to lead and optimize fulfillment center operations within a fast-paced e-commerce environment. You will establish strong senior-level relationships, drive safety and quality, and guide a team of managers and supervisors to deliver exceptional customer experiences.

You will partner with transportation, network management, S&OP, and engineering groups to execute cross-functional projects, improve processes, and achieve business goals.

Qualifications

• 5+ years of e-commerce, supply chain, operations, or logistics experience.
• Strong background in process improvement, Lean, or Six Sigma methodologies.
• Proven ability to lead teams and drive results in a fast-paced environment.
• Excellent collaboration across functions and effective stakeholder communication.

Responsibilities

• Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve the fulfillment center operations.
• Oversee the overall safety, employee engagement, collaboration, quality, performance and customer experience of the fulfillment center operations.
• Create and maintain a strong safety culture that continuously seeks to eliminate risks from the operation.
• Command a strong senior presence, lead and build a team of high performing operations managers & operations supervisors.
• Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the fulfillment center to meet and exceed business plans.
• Partner closely with a variety of groups company-wide, including transportation, network management, S&OP, data integration, employee engagement, inventory planning, engineering and others to coordinate cross functional projects.
• Monitor and drive key performance end to end metrics to ensure that we are providing excellent customer experience and delivering on our promise.
• Contribute to the development of new tools, processes and technology which make our teams more efficient and effective.
• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
• Manage multiple priorities in a fast-paced environment with effective communication and thorough follow through.
• Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.
• Regularly communicate performance trends and improvements to the organization.

Skills

E-commerce

Supply chain

Operations management

Logistics

Lean / Six Sigma

Job description

Wayfair is seeking a Senior Operations Manager in California to lead and optimize fulfillment center operations within a fast-paced e-commerce environment. You will establish strong senior-level relationships, drive safety and quality, and guide a team of managers and supervisors to deliver exceptional customer experiences.

You will partner with transportation, network management, S&OP, and engineering groups to execute cross-functional projects, improve processes, and achieve business goals.