Senior Fulfillment Operations Leader

Flexport; Bethlehem (Northampton County); On-site; USD 128,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Flexible time off

Job summary

Flexport seeks a highly skilled Sr. Operations Manager to supervise our Philipsburg, NJ fulfillment center.

You will lead a 300+ associate team and 10 salaried managers, directing D2C and B2B fulfillment with a hands-on approach to efficiency and customer satisfaction. You will develop operational strategies, monitor KPIs, ensure safety compliance, and collaborate across departments to optimize costs and service levels while driving continuous improvement.

Qualifications

• Bachelor's degree in business administration, logistics, supply chain management, or related field.
• Proven experience as a Site Leader or similar leadership role in a large-scale fulfillment center.
• Strong knowledge of fulfillment center operations, including order processing, inventory, warehousing and shipping.

Responsibilities

• Lead and mentor a 300+ associate team and a 10-person salaried leadership group.
• Oversee day-to-day D2C and B2B fulfillment operations and ensure accurate order processing.
• Develop operational strategies to boost productivity, quality and customer satisfaction.
• Establish D2C vs B2B flow paths, picking methods and shipping requirements.
• Monitor KPIs and drive continuous improvement; enforce safety regulations.
• Create and manage the fulfillment center budget and control costs.
• Collaborate across logistics, procurement, customer service and quality control.
• Report performance, challenges, and opportunities to senior management.
• Foster innovation and leverage technology for process optimization.

Skills

Leadership ability

Data analysis

Budgeting

Communication

Problem solving

Education

Bachelor's degree in business administration, logistics or related field

Tools

WMS

Job description

Flexport seeks a highly skilled Sr. Operations Manager to supervise our Philipsburg, NJ fulfillment center.

You will lead a 300+ associate team and 10 salaried managers, directing D2C and B2B fulfillment with a hands-on approach to efficiency and customer satisfaction. You will develop operational strategies, monitor KPIs, ensure safety compliance, and collaborate across departments to optimize costs and service levels while driving continuous improvement.