Fulfillment Operations Area Manager

Flexport; Harmony Township (NJ); On-site; USD 71,000 - 89,000; Full time

Job summary

Flexport is hiring for an Area Manager to lead a 30-100 person team at our Phillipsburg, NJ fulfillment center. You will drive safety, efficiency, and inventory integrity while ensuring SLA adherence and cross-functional collaboration across operations.

You will analyze performance, report findings, and help build SOPs as we scale. This role requires flexibility for shifts, including overnights and some weekend overlap, in a fast-paced logistics environment.

Qualifications

• 2+ years managing staff of 5 or more.
• Must be able to lift up to 49 pounds with or without reasonable accommodation.
• Must be willing and able to frequently push, pull, squat, bend, and reach.
• Must be able to stand/walk for up to 10-12 hours.
• Must be able to work in an environment where the noise level varies and can be loud.
• Must be able to work in an environment where the temperature may vary between 60 and 90 degrees and will occasionally exceed 90 degrees.
• Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines).
• Willing and able to work any permanent shift that may include overnights and holidays.
• Demonstrated collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality.
• Precise communication around external partner decisions, issues, risks, and new processes.
• Keen ability to distinguish internal versus external problems causes to properly focus the correct resources to resolve issues quickly.
• Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation.
• Experience leveraging problem-solving and data analysis skills to drive high judgment decisions.
• Strong presentation and interpersonal skills.
• Demonstrated ability to work in a fast-paced, ambiguous, deadline-oriented work environment.
• Ability to adapt in a rapid growth, startup environment.
• Strong problem-solving skills.
• Great attention to detail + appreciation for the complexity associated with the consistent achievement of operational tasks.
• Personable and collaborative; strong affinity for working cross-functionally.
• Strong computer literacy skills, including usage of Google Sheets/Excel.
• Incredibly hardworking and willing to do what it takes for us to reach our goals.
• Experience in warehousing, fulfillment, or transportation/logistics management.
• Experience working with SQL, creating and running reports.

Responsibilities

• Coach, manage, and develop a team of 30-100.
• Communicate policies to your team and act as the primary information source for the team, maintaining compliance, consistency, and taking corrective action when needed.
• Create, manage, and support recognition programs across your department.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Ensure procedures are followed for building security and product loss prevention.
• Be an integral part of our Operations team as an Area Manager of one of our largest fulfillment partners located across the country.
• Own performance reporting for your areas of responsibility within the FC, including, but not limited to, on-time receiving and shipping, inventory accuracy, and packing quality.
• Consistently hold yourself and your team to strict SLA expectations, providing clear and concise verbal and written reports of performance and action plans when needed.
• Facilitate troubleshooting with relevant cross-functional parties for fulfillment-related problems.
• Serve as an escalation point to mitigate risks and resolve issues.
• Measure and respond to gaps in inventory accuracy, facilitating strategic initiatives to identify root causes and resolve them.
• Review defect rates to identify trends and expose opportunities to improve operations both internally and across the network.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
• Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.

Skills

People management

Physical stamina

Endurance for long shifts

Noise tolerance

Temperature tolerance

Work at height

Flexible schedule

Cross-functional collaboration

Clear communication

Problem analysis

Prioritization

Data-driven decisions

Presentation skills

Adaptability

Startup experience

Attention to detail

Logistics experience

SQL

Reporting

Tools

SQL

Excel

Google Sheets

Job description

Flexport is hiring for an Area Manager to lead a 30-100 person team at our Phillipsburg, NJ fulfillment center. You will drive safety, efficiency, and inventory integrity while ensuring SLA adherence and cross-functional collaboration across operations.

You will analyze performance, report findings, and help build SOPs as we scale. This role requires flexibility for shifts, including overnights and some weekend overlap, in a fast-paced logistics environment.