Senior Fulfillment Center Leader

Flexport; Phillipsburg (NJ); Presencial; USD 128.000 - 160.000; Jornada completa

Descripción de la vacante

Flexport in Phillipsburg, NJ is seeking a highly skilled Sr. Operations Manager to oversee our fulfillment center operations.

You will lead a team of 300+ associates and ensure efficient order processing, inventory management, and shipping for both D2C and B2B customers. The role requires strong leadership, strategic thinking, and hands-on execution to drive productivity, cost reduction, and customer satisfaction while maintaining safety standards and collaborating with regional leadership to

Formación

• Bachelor's degree in business, logistics, or related field.
• Proven experience as Site Leader or similar in large fulfillment center.
• Strong knowledge of fulfillment center operations including order processing, inventory, warehousing, and shipping.
• Experience managing large teams of hourly and salaried staff.
• Exceptional leadership and communication skills with ability to motivate teams.
• Proficiency in analyzing data, metrics, and KPIs to drive performance.
• Solid budgeting, cost management and efficiency improvement experience.
• Familiarity with WMS and related software.

Responsabilidades

• Provide strong leadership and mentorship to a 300+ team.
• Oversee day-to-day fulfillment center operations for D2C and B2B.
• Develop and implement strategies to optimize productivity and customer satisfaction.
• Establish distinct workflows for D2C vs B2B fulfillment.
• Monitor KPIs and drive continuous improvement.
• Ensure health and safety compliance and minimize incidents.
• Budgeting and cost management for the center.
• Collaborate cross-functionally with logistics, procurement, CS, and quality to align processes.
• Drive continuous improvement and stay updated on industry best practices.

Conocimientos

Leadership

Team management

Data analysis

KPIs

Communication

Problem solving

Strategic thinking

Attention to detail

Educación

Bachelor's degree in business administration/logistics/SCM

Advanced degree preferred

Herramientas

WMS

Excel

Descripción del empleo

Flexport in Phillipsburg, NJ is seeking a highly skilled Sr. Operations Manager to oversee our fulfillment center operations.

You will lead a team of 300+ associates and ensure efficient order processing, inventory management, and shipping for both D2C and B2B customers. The role requires strong leadership, strategic thinking, and hands-on execution to drive productivity, cost reduction, and customer satisfaction while maintaining safety standards and collaborating with regional leadership to