Fulfillment Center Leader - D2C/B2B, 300+ Team (NJ)

Flexport; Allentown (Lehigh County); On-site; USD 128,000 - 160,000; Full time

Benefits offered by this job

Bonus

Equity

Medical and dental benefits

Flexible time off

Job summary

Flexport seeks a Sr. Operations Manager to lead the Philipsburg, New Jersey fulfillment center. You will guide a 300+ strong team and a 10-member leadership group, driving both D2C and B2B fulfillment with a hands-on approach.

You will develop and implement strategies to optimize productivity, quality, and customer satisfaction, manage the budget, monitor KPIs, and ensure safety and regulatory compliance while collaborating with logistics, procurement, and service teams.

Qualifications

• Bachelor's degree in business administration, logistics, supply chain management, or related field.
• Experience as a Site Leader or similar leadership role in a large-scale fulfillment center or distribution environment.
• Strong knowledge of fulfillment center operations, including order processing, inventory management, warehousing, and shipping.
• Proven ability to manage large teams of hourly and salaried employees.
• Exceptional leadership and communication skills with the ability to inspire teams to achieve goals.
• Proficiency in analyzing data, metrics, and KPIs to drive performance improvements.
• Solid financial acumen and experience in budgeting, cost management, and driving operational efficiency.
• Ability to thrive in a fast-paced, high-pressure environment with attention to detail.

Responsibilities

• Lead and develop a 300+ person team and 10 salaried managers.
• Oversee day-to-day fulfillment operations for D2C and B2B customers.
• Develop strategies to optimize productivity, quality, and customer satisfaction.
• Monitor KPIs and drive continuous improvement.
• Ensure safety and regulatory compliance within the facility.

Skills

Leadership

Team management

Data analysis

Budgeting

Communication

Education

Bachelor's degree

Tools

WMS

Job description

Flexport seeks a Sr. Operations Manager to lead the Philipsburg, New Jersey fulfillment center. You will guide a 300+ strong team and a 10-member leadership group, driving both D2C and B2B fulfillment with a hands-on approach.

You will develop and implement strategies to optimize productivity, quality, and customer satisfaction, manage the budget, monitor KPIs, and ensure safety and regulatory compliance while collaborating with logistics, procurement, and service teams.