Senior Front Desk & Switchboard Lead

RICOH; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Tuition assistance

Job summary

Ricoh is seeking a Senior Receptionist & Switchboard Operations professional to be the first point of contact for visitors and callers. You will manage sign-ins, badges, and access, coordinate hospitality for meetings, and provide admin support in a fast-paced corporate environment.

The role requires strong customer service, multi-tasking, and basic A/V troubleshooting. Proficiency with Microsoft Outlook and Office is essential, with on-site responsibilities at the MS location.

Qualifications

• High school diploma or equivalent.
• 2-5 years of experience as a receptionist.
• Experience coordinating and supporting meetings.
• Ability to support and troubleshoot audio and visual equipment.
• Strong customer service and interpersonal skills.
• Professional verbal and written communication abilities.
• Ability to multi-task and prioritize in a fast-paced environment.
• Flexibility to support business needs during standard office hours.
• Experience using Microsoft Outlook, Microsoft Office, and workplace technology tools.

Responsibilities

• Greet visitors and manage sign-in, badges, and access.
• Route calls via the switchboard and provide information to callers.
• Support meeting room readiness and hospitality services.
• Coordinate catering, invoices, and event logistics.
• Provide basic A/V troubleshooting and tech support for meetings.
• Assist with administrative tasks and office operations.
• Collaborate with Facilities, Administration and Security teams.

Skills

Receptionist experience

Customer service

Switchboard operation

Microsoft Office

Microsoft Outlook

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Microsoft Outlook

Job description

Ricoh is seeking a Senior Receptionist & Switchboard Operations professional to be the first point of contact for visitors and callers. You will manage sign-ins, badges, and access, coordinate hospitality for meetings, and provide admin support in a fast-paced corporate environment.

The role requires strong customer service, multi-tasking, and basic A/V troubleshooting. Proficiency with Microsoft Outlook and Office is essential, with on-site responsibilities at the MS location.