Senior Receptionist & Switchboard Operations MS Onsite

RICOH; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, life, disability

401K

Health Savings Account

Flexible Spending Account

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh is seeking a seasoned Front of House/Office Support professional to warmly welcome visitors, manage inbound emails, and maintain a professional front desk presence in a busy corporate setting.

You will handle visitor check‑in, coordinate meeting spaces, arrange catering and A/V setup, assist with basic tech issues, and uphold confidential, high‑quality service for internal stakeholders and guests while supporting a collaborative, customer‑obsessed culture.

Qualifications

• Requires high school diploma.
• 8+ years of experience as a receptionist in a busy switchboard environment preferred.
• Type 40 wpm.
• Must be flexible to work hours between 7:00 AM and 5:00 PM (eight-hour shift).

Responsibilities

• Welcome visitors with professionalism and warmth.
• Manage incoming emails with discretion, accuracy, and confidentiality.
• Check in guests, issue badges, and notify hosts.
• Prepare meeting spaces and ensure proper room setups, seating, and A/V.
• Coordinate catering orders and validate delivery timelines.
• Confirm functionality of audio, video, and connectivity; resolve minor issues.

Skills

Communication

Customer service

PC skills

Clerical skills

Telephone handling

Organization

Decision making

Education

High school diploma

Job description

POSITION PROFILE

Job Duties and Responsibilities Front of House / Office Support Key Responsibilities

Reception & Client Engagement

• Welcome visitors with professionalism and warmth to ensure a positive first impression.
• Manage incoming emails with discretion, accuracy, and confidentiality.

Visitor Management

• Efficiently check in guests, issue badges, and notify hosts without delay.
• Enforce visitor protocols to uphold security and hospitality standards.

Conference & Meeting Support

• Prepare meeting spaces for both small and large gatherings, ensuring readiness and alignment with event requirements.
• Confirm room setups meet specifications, including seating arrangements, A/V functionality, and required materials.

Catering & Hospitality

• Coordinate catering orders based on meeting objectives and dietary needs.
• Monitor delivery timelines, validate setup quality, and reconcile related invoices.

Technology Assistance

• Confirm functionality of audio, video, and connectivity prior to meetings.
• Address and resolve minor technical issues to prevent disruptions.

Qualifications (Education, Experience and Certifications) Typically Required:

• Requires high school diploma.
• Experience working in a Headquarters environment preferred.
• 8+ years of experience as a receptionist in a busy switchboard environment preferred.
• Type 40 wpm.
• Must be flexible to work hours between 7:00 AM and 5:00 PM (normally an eight-hour shift).

KNOWLEDGE, SKILLS AND ABILITIES

• Strong verbal and written communication skills.
• Demonstrated customer service/relations skills.
• PC skills.
• Basic clerical and secretarial skills.
• Ability to handle high volume telephone calls.
• Good organizational skills.
• Good judgment skills.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information.
• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
• Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.