Senior Front Desk Manager — Guest Experience & Revenue

SMGHA Nevada, LLC; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Training & growth programs

Job summary

Palms Casino Resort is seeking an Assistant Manager Hotel to oversee daily Front Desk operations and ensure exemplary guest service in line with company policies. You will lead a team, participate in hiring, training, scheduling, budgeting, and revenue management while maintaining high occupancy and room revenue through upsell opportunities.

This role requires at least 5 years in hotel/front desk operations with 2+ years in a supervisory capacity, strong PMS knowledge, exceptional organizational

Qualifications

• Must have 5+ years in hotel/front desk operations and 2+ years in supervision.
• Strong knowledge of hotel operations and property management systems (PMS).
• Excellent organizational and people skills; ability to lead by example.

Responsibilities

• Oversee daily Front Desk operations and guest services.
• Collaborate with departments to maintain service standards.
• Participate in hiring, training, scheduling, and budgeting.

Skills

Leadership

Communication

Customer service

Education

High School Diploma or equivalent

Tools

PMS systems

Job description

Palms Casino Resort is seeking an Assistant Manager Hotel to oversee daily Front Desk operations and ensure exemplary guest service in line with company policies. You will lead a team, participate in hiring, training, scheduling, budgeting, and revenue management while maintaining high occupancy and room revenue through upsell opportunities.

This role requires at least 5 years in hotel/front desk operations with 2+ years in a supervisory capacity, strong PMS knowledge, exceptional organizational