Rooms Controller - Guest Experience & Room Inventory Lead

The Palms; Las Vegas (NV); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Career development programs

Job summary

The Palms in Las Vegas is seeking a Rooms Controller to manage room assignments and support the Front Office team. This role requires excellent communication skills, attention to detail, and experience in customer service and front desk operations.

Responsibilities include assigning rooms based on guest preferences, coordinating check-ins, and verifying billing. The ideal candidate will have a high school diploma, proficiency with hotel management systems, and strong organizational skills.

Qualifications

• Two to three years of customer service experience with front desk experience.
• Ability to balance the room rack accurately.
• Experience preparing and executing pre-registration processes.

Responsibilities

• Assign rooms based on guest preferences and operational needs.
• Organize and coordinate check-in process for incoming groups.
• Monitor and update out-of-order room status.

Skills

Communication Skills

Attention to Detail

Problem-solving Skills

Organizational Skills

Time Management

Education

High school diploma or equivalent

Additional coursework in hospitality, business, or operations

Tools

Hotel property management systems (e.g., LMS)

Microsoft Office Suite

Job description

The Palms in Las Vegas is seeking a Rooms Controller to manage room assignments and support the Front Office team. This role requires excellent communication skills, attention to detail, and experience in customer service and front desk operations.

Responsibilities include assigning rooms based on guest preferences, coordinating check-ins, and verifying billing. The ideal candidate will have a high school diploma, proficiency with hotel management systems, and strong organizational skills.