Assistant Manager Hotel

Palms; Las Vegas (NV); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Palms is seeking an Assistant Manager Hotel to oversee Front Desk operations at our Las Vegas property. You will drive guest experiences, lead a diverse team, and collaborate with other hotel departments to ensure seamless service.

The role requires strong leadership, communication, and organizational skills, with a focus on upsell opportunities and revenue optimization. A flexible schedule including nights and weekends is essential.

Qualifications

• 5+ years of experience in hotel/front desk operations, with supervisory experience
• Strong knowledge of hotel operations and PMS
• Excellent organizational and people skills
• Able to communicate effectively with managers, departments, and guests
• Flexible schedule including nights, weekends and holidays
• High School Diploma or equivalent

Responsibilities

• Oversee daily Front Desk operations including check-in/check-out procedures
• Foster a warm, welcoming work environment and maintain team morale
• Provide superior guest and resident service
• Coordinate between Front Desk and Housekeeping, Maintenance and Front Services
• Participate in hiring, training, coaching and performance management of staff
• Assist with reporting, scheduling and administrative tasks for Hotel Manager
• Monitor productivity and ensure adherence to policies and budget

Skills

Leadership

Communication

PMS knowledge

Organizational skills

People skills

Decision making

Education

High School Diploma

Job description

Reporting to the Manager Hotel, the Assistant Manager Hotel is responsible for the overall daily operations and functions of the Front Desk, in accordance with company policies and procedures. The Assistant Manager Hotel will maximize team member experience through open communication, a positive work environment and strong leadership competencies. The Assistant Manager Hotel is also responsible for financial success by enhancing the guest experience through service opportunities and active management of upsell and ancillary revenues.

Core Responsibilities

• Responsible for daily operations of Hotel Front Desk, including implementation and execution of check-in and check-out procedures.
• Effectively communicate with team members to promote a warm and welcoming work environment and maintain positive morale.
• Provide superior service to guests and residents.
• Maintain and integrate effective communication between Front Desk and all Hotel operations departments, including Internal Maintenance, Housekeeping, and Front Services.
• Participates with hiring, training, coaching, and performance management of team members.
• Assist with reporting, scheduling, and administrative tasks as assigned by the Hotel Manager.
• Monitor and evaluate team members to ensure the highest levels of productivity and accordance with the policies and procedures set forth by company and departmental standards.
• Maintenance of room rack and availability, while ensuring maximum occupancy and room revenue.
• Assist the Hotel Manager with budgeting and forecasting with focus on long-term occupancy and revenue generation.
• Monitor and control inventory, expenses, labor costs, and ensure budget adherence.
• Maintain proper records regarding team members’ adherence to policies and procedures and required counseling and disciplinary actions.
• Support compliance with health, safety, and company policies, as well as local regulations.
• Performs other duties and projects, as requested.

Qualifications

• Must have at least 5 years of experience in hotel and/or front desk operations, with at least 2 years of supervisory experience.
• Strong knowledge of hotel operations and property management systems (PMS).
• Must have excellent organizational skills.
• Must possess excellent people skills with the ability to lead and motivate a team and conflict resolution skills.
• Must be able to effectively communicate with other managers, departments, and the general public in both written and verbal form.
• Ability to lead by example in a fast-paced, guest-centric environment.
• Ability to support and delegate duties.
• Flexible schedule, including availability on nights, weekends and holidays.
• Ability to make decisions in a logical and timely manner.
• High School Diploma or equivalent.

Physical Demands

Work is performed in a lounge and office setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. May be exposed to smoke. The noise level in the work environment is usually moderate to loud. Constant contact with executives, department management, team members, and guests. Prolonged sitting or standing and mobility. Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 25 pounds occasionally. Eye/hand coordination. Use of standard office equipment. Ability to distinguish letters, numbers, and symbols. May be required to work evening, weekends and holiday shifts.

Equal Opportunity Employer

Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. We are committed to creating a work environment where the growth and well-being of our team members is the top priority.

At Palms Casino Resort and Palms Place, we believe our Team Members are the heart of our success. Every role plays a role in creating unforgettable experiences for our guests. We provide competitive pay, benefits, and programs that help you learn and grow. Guided by our values: Integrity, Humility, Unity, Respect, and Excellence, we are committed to a workplace where your well-being and career development come first.