Front Office Lead for VIP & Guest Experience

Palms; Las Vegas (NV); Hybrid; USD 60,000 - 80,000; Full time

Job summary

The Palms Las Vegas is seeking an Assistant Manager Front Office to lead the front desk and VIP lounge during assigned shifts, ensuring smooth check-ins/outs and premium guest service. You will supervise VIP Representatives, resolve guest issues, and coordinate with housekeeping, maintenance, and other departments to uphold brand standards and maximize occupancy.

A minimum of 5 years in hotel/front desk ops with 2+ years in supervision is required; strong communication and organizational skills

Qualifications

• 5+ years in hotel/front desk operations with at least 2 years in a supervisory role.
• Strong knowledge of hotel operations and property management systems (PMS).
• Excellent organizational and people skills with the ability to lead and motivate a team.

Responsibilities

• Oversee daily operations of Front Desk and VIP Lounge during shifts, ensuring smooth check-ins/outs.
• Deliver VIP service, resolve guest issues, protect privacy, and maintain high service standards.
• Lead, train, and coach VIP Representatives; monitor performance and morale.
• Coordinate with Front Desk, Housekeeping, Maintenance, and Front Services to ensure seamless operations.
• Assist with reporting, scheduling, budgeting, and forecasting related to occupancy and revenue.
• Ensure compliance with health, safety, and company policies.

Skills

Team leadership

Guest service

Communication

PMS knowledge

Scheduling

Education

High School Diploma

Tools

PMS

Job description

The Palms Las Vegas is seeking an Assistant Manager Front Office to lead the front desk and VIP lounge during assigned shifts, ensuring smooth check-ins/outs and premium guest service. You will supervise VIP Representatives, resolve guest issues, and coordinate with housekeeping, maintenance, and other departments to uphold brand standards and maximize occupancy.

A minimum of 5 years in hotel/front desk ops with 2+ years in supervision is required; strong communication and organizational skills