Guest Rooms Operations Specialist

San Manuel Band of Mission Indians; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Palms Casino Resort is seeking a Rooms Controller to manage room assignments, pre-registration, and check-in/check-out processes. The role requires coordination with Housekeeping, Front Office, and Maintenance to ensure seamless guest experiences in a fast-paced Las Vegas hotel.

Qualified candidates have 2–3 years of customer service, front desk experience, and proficiency with LMS and Microsoft Office. Flexibility for nights, weekends, and holidays is required.

Qualifications

• 2–3 years of customer service experience, with at least 2 years at front desk.
• Experience balancing room rack and managing back-to-back reservations.
• Proficient with hotel property management systems (LMS) and Microsoft Office.
• Excellent attention to detail and strong communication skills.
• Able to lift up to 20 pounds and work flexible hours.

Responsibilities

• Assign rooms based on guest preferences and availability.
• Pre-register designated guests and verify room readiness prior to arrival.
• Organize and coordinate check-in and pre-registration for groups.
• Review and communicate room changes to relevant teams (housekeeping, maintenance, etc.).
• Confirm reservations and cancellations with accurate system updates.
• Monitor and update out-of-order room status daily with Maintenance and Housekeeping.
• Verify and adjust guest billing when necessary and ensure policy compliance.
• Process check-ins/outs and activate keys while validating payment methods.
• Collaborate with Revenue and Reservations to resolve over-commitments.
• Run daily operational reports and share findings with Front Office and management.

Skills

Customer service

Front desk experience

Inventory control

Microsoft Office

LMS system

Education

High school diploma

Tools

LMS

Microsoft Office Suite

Job description

Palms Casino Resort is seeking a Rooms Controller to manage room assignments, pre-registration, and check-in/check-out processes. The role requires coordination with Housekeeping, Front Office, and Maintenance to ensure seamless guest experiences in a fast-paced Las Vegas hotel.

Qualified candidates have 2–3 years of customer service, front desk experience, and proficiency with LMS and Microsoft Office. Flexibility for nights, weekends, and holidays is required.