Guest Experience Concierge - Front Desk

SMGHA Nevada, LLC; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Palms Casino Resort in Las Vegas seeks a courteous Front Desk Agent to check guests in and out, handle reservations, provide information and assist with guest requests. You will issue keys, process payments and strive to maximize guest satisfaction while maintaining security procedures and inventory control.

Responsibilities include promoting service standards, generating daily reports, welcoming guests, coordinating with other departments, and training new team members.

Qualifications

• Two to three years of customer service or reception experience.
• At least two years of front desk experience in a similar first-class hotel.
• Ability to communicate effectively with Guests, Team Members and Management.
• Ability to operate computerized front office system.
• Excellent phone etiquette and professional demeanor.

Responsibilities

• Check guests in and out and process payments.
• Book reservations and provide information to guests.
• Maintain room inventory and assist with special requests.
• Generate and analyze daily/weekly reports.
• Welcome guests upon arrival and ensure satisfaction.
• Maintain confidentiality of guest business.
• Keep the work area clean and safe.
• Instruct new Team Members on standards and procedures.

Skills

Customer service

Front desk experience

Phone etiquette

Conflict resolution

Education

High school diploma or equivalent

Tools

Computerized front office system

Job description

Palms Casino Resort in Las Vegas seeks a courteous Front Desk Agent to check guests in and out, handle reservations, provide information and assist with guest requests. You will issue keys, process payments and strive to maximize guest satisfaction while maintaining security procedures and inventory control.

Responsibilities include promoting service standards, generating daily reports, welcoming guests, coordinating with other departments, and training new team members.