Front Office Lead – Luxury Guest Experience

The Palms Hotel & Spa; Miami Beach (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

The Palms Hotel & Spa in Miami Beach, FL seeks an Assistant Front Office Manager to assist the Front Office Manager in directing and supervising operations to provide the highest standards of service. You will oversee guest registration, room assignments, and check-out while leading a team to ensure smooth front desk performance.

Responsibilities include monitoring staff performance, handling cash procedures, addressing guest issues, and ensuring adherence to hotel policies.

Qualifications

• Two (2) years as Front Desk agent or supervisory experience in a Hotel or Resort or an equivalent combination of education and experience.
• High School Diploma or College preferred.

Responsibilities

• Manage the front desk operation including guest registration, room assignment and check out procedures.
• Monitor and evaluate performance of the front office staff.
• Monitor cash handling procedures and billing, cashiering and bill adjusting.
• Represent property management in guest issue resolution and decisions related to the front office.
• Mentor, train & coach and discipline the front office staff.
• Drive innovation, identify & resolve issues to improve and uphold standards.

Skills

Customer service

Leadership

Teamwork

Communication

Multitasking

Time management

Professional appearance

Education

High School Diploma

College degree preferred

Job description

The Palms Hotel & Spa in Miami Beach, FL seeks an Assistant Front Office Manager to assist the Front Office Manager in directing and supervising operations to provide the highest standards of service. You will oversee guest registration, room assignments, and check-out while leading a team to ensure smooth front desk performance.

Responsibilities include monitoring staff performance, handling cash procedures, addressing guest issues, and ensuring adherence to hotel policies.