Senior Front Desk Leader: Guest Experience & Operations

Midas Hospitality, LLC; Chesterfield (MO); Presencial; USD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth and development opportunities

Medical, Dental, and Vision insurance

401(k) with company match

Hotel and travel discounts

Employee recognition programs

Descripción de la vacante

Midas Hospitality is seeking a Front Desk Manager to lead the hotel's Front Office operations, ensuring guest satisfaction and operational efficiency. The role focuses on developing associates, resolving guest concerns, and maintaining brand and company standards.

The ideal candidate brings proven front office leadership, strong communication, and a track record of managing a hotel front desk team to deliver exceptional guest experiences.

Formación

• Strong leadership, coaching and team development skills.
• Excellent guest service mindset with professional communication.
• Ability to manage multiple priorities in a busy hotel environment.

Responsabilidades

• Oversee daily Front Desk operations and lead the Front Office team.
• Train, coach, and retrain Front Desk agents and supervisors.
• Ensure SOPs are followed and maintain high guest service standards.
• Collaborate with Housekeeping, Maintenance, Revenue, and Sales for guest satisfaction.
• Monitor staffing and labor costs to support departmental budgets.

Conocimientos

Leadership

Guest service

Communication

Conflict resolution

Team development

Educación

Post-high school coursework in Hotel Administration / Hospitality Management / Business

Herramientas

PMS (Property Management System)

Descripción del empleo

Midas Hospitality is seeking a Front Desk Manager to lead the hotel's Front Office operations, ensuring guest satisfaction and operational efficiency. The role focuses on developing associates, resolving guest concerns, and maintaining brand and company standards.

The ideal candidate brings proven front office leadership, strong communication, and a track record of managing a hotel front desk team to deliver exceptional guest experiences.