Hotel Operations Lead: Guest Experience & Team Growth

Gabriel Group; Maryland Heights (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Employee Assistance Program (EAP)

Hotel and travel discounts

Employee recognition programs

Career advancement opportunities

Job summary

Midas Hospitality is seeking an energetic Operations Manager to support the daily success of hotel operations. This leadership role is responsible for overseeing day-to-day activities across multiple departments, supporting associates, maintaining exceptional guest service standards, and ensuring the hotel consistently delivers outstanding operational performance.

The ideal candidate is a proactive hospitality professional who enjoys leading teams, solving challenges, and creating an environment

Qualifications

• Hotel operations management experience required.
• Strong leadership and guest-service standards.
• Experience with scheduling, budgeting, and cost control.
• Ability to work flexible shifts including weekends.

Responsibilities

• Oversee daily operations across Front Office, Food & Beverage, and other hotel departments.
• Serve as Manager on Duty (MOD) during shifts and provide leadership.
• Coach, train, and motivate associates to uphold service standards.
• Support recruiting, onboarding, scheduling, and performance development.
• Monitor guest satisfaction and implement service recovery solutions.
• Ensure compliance with brand standards, safety and policies.
• Assist with labor management, budgeting, and cost-control initiatives.
• Review reports and utilize PMS data for improvements.

Skills

Leadership

Guest Service

Hotel Ops

Team Coaching

Recruiting

Budgeting

Multi-department Coord

Education

High School

Tools

PMS

Microsoft Office

Reporting tools

Job description

Midas Hospitality is seeking an energetic Operations Manager to support the daily success of hotel operations. This leadership role is responsible for overseeing day-to-day activities across multiple departments, supporting associates, maintaining exceptional guest service standards, and ensuring the hotel consistently delivers outstanding operational performance.

The ideal candidate is a proactive hospitality professional who enjoys leading teams, solving challenges, and creating an environment