Hotel Front Desk Lead - Guest Experience & Team Coach

Midas Hospitality, LLC; Chesterfield (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Hotel discounts

401(k) with company match

Employee recognition programs

Job summary

Join Midas Hospitality as Front Desk Supervisor and lead the Front Office team to deliver exceptional guest experiences during your shift. You will balance hands-on guest service with operational oversight, coaching staff, and ensuring accurate check-ins, check-outs, and communications with other departments.

You will train associates, monitor standards, handle escalations with urgency, and participate in scheduling, audits, and revenue-related tasks while upholding brand procedures and safety

Qualifications

• Experience in Front Desk or guest services within hospitality.
• Leadership or supervisory experience preferred.
• Strong communication and guest-service skills.

Responsibilities

• Lead daily Front Desk operations during shifts with high guest-service standards.
• Train, coach, and support Front Desk associates on procedures and brand standards.
• Assist onboarding and provide performance feedback and development to staff.
• Handle check-in/check-out efficiently and manage reservations and room assignments.
• Monitor cash handling, credit card transactions, deposits, and financial accuracy.
• Communicate with Housekeeping, Engineering, Sales, and leadership to ensure smooth operations.

Skills

Leadership

Guest services

Training & coaching

Communication

Cash handling

Scheduling

Tools

PMS (Property Management System)

Reservations systems

Basic computer apps

Job description

Join Midas Hospitality as Front Desk Supervisor and lead the Front Office team to deliver exceptional guest experiences during your shift. You will balance hands-on guest service with operational oversight, coaching staff, and ensuring accurate check-ins, check-outs, and communications with other departments.

You will train associates, monitor standards, handle escalations with urgency, and participate in scheduling, audits, and revenue-related tasks while upholding brand procedures and safety