Front Desk Agent: Welcoming Guest Experience Champion

Gabriel Group

Kansas City (MO)

On-site

USD 22,000 - 23,000

Full time

14 days+

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Job summary

Midas Hospitality is seeking a friendly Front Desk Agent / Guest Services Agent to join our hotel team. You will deliver exceptional guest service during check-in, stay, and check-out, creating memorable first and last impressions.

The ideal candidate enjoys interacting with people, solving problems, and working in a fast-paced hotel environment while maintaining a welcoming, professional atmosphere. Responsibilities include greeting guests, processing reservations, payments, and providing

Qualifications

Prior customer service or hospitality experience preferred.
High school diploma or equivalent preferred.
Strong communication and problem-solving skills.
Ability to handle cash and payments accurately.
Proficient in basic computer skills and learning PMS.

Responsibilities

Welcome guests with a friendly, professional attitude and complete check-in/out.
Process reservations, modifications, and cancellations per standards.
Maintain knowledge of room types, rates, packages, and availability.
Promote hotel loyalty programs and maximize guest satisfaction.
Handle payments, post charges, and cash handling procedures.
Coordinate with housekeeping and other departments to meet guest needs.
Maintain front desk records and shift reports.
Protect guest information and follow safety procedures.