Hotel Operations Leader

Midas Hospitality, LLC; St. Louis (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Growth opportunities

Competitive PTO

Health insurance

401(k) with company match

Employee Assistance Program (EAP)

Hotel and travel discounts

Employee recognition

Job summary

Midas Hospitality is seeking an energetic Operations Manager to oversee daily hotel operations across Front Office, F&B, and other departments, ensuring outstanding guest service and brand standards.

As MOD and team leader, you will coach staff, support recruiting and training, monitor guest satisfaction, and drive efficiency. This role requires hands-on leadership and a commitment to service excellence.

Qualifications

• Previous hotel operations leadership or supervisory experience.
• Experience across Front Office, Food & Beverage, and other hotel departments preferred.
• Strong coaching, training, and staff development skills.
• Knowledge of PMS, reporting tools, and operational metrics.

Responsibilities

• Oversee daily operations across Front Office, Food & Beverage, and other hotel departments as assigned.
• Serve as Manager on Duty (MOD) and provide leadership support during operational shifts.
• Lead, coach, train, and motivate associates to ensure exceptional guest service and adherence to company standards.
• Support recruiting, onboarding, training, scheduling, and performance development initiatives.
• Monitor guest satisfaction scores, address escalated guest concerns, and implement effective service recovery solutions.
• Conduct routine inspections of guest rooms, public areas, back-of-house spaces, and operational areas to maintain cleanliness, safety, and brand standards.
• Partner with department leaders to identify opportunities for improved efficiency, productivity, and service quality.
• Ensure compliance with Midas Hospitality policies, brand standards, safety regulations, and operational procedures.
• Assist with labor management, scheduling, inventory controls, purchasing for Office and F&B Department, and cost-management initiatives.
• Review operational reports, guest feedback, and performance metrics to identify trends and opportunities.
• Support revenue goals by maintaining quality standards, improving guest experiences, and collaborating with Sales and Revenue Management teams.
• Utilize Property Management Systems (PMS), reporting tools, and Microsoft Office applications to support daily operations.
• Respond to emergencies, operational challenges, and guest concerns with professionalism and urgency.
• Support hotel leadership with special projects, initiatives, and continuous improvement efforts.

Skills

Leadership

Guest service

Scheduling

Budgeting

Cost control

Communication

Problem-solving

Tools

Property Management Systems (PMS)

Microsoft Office

Job description

Midas Hospitality is seeking an energetic Operations Manager to oversee daily hotel operations across Front Office, F&B, and other departments, ensuring outstanding guest service and brand standards.

As MOD and team leader, you will coach staff, support recruiting and training, monitor guest satisfaction, and drive efficiency. This role requires hands-on leadership and a commitment to service excellence.