Lead Front Desk Supervisor — Guest Experience & Growth

Gabriel Group; Maryland Heights (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Growth opportunities

Medical insurance

401(k) with company match

Hotel discounts

Employee travel discounts

Job summary

Midas Hospitality is seeking a Front Desk Supervisor to oversee hotel front office operations, coach associates, and ensure exceptional guest experiences from arrival to departure. The role requires a strong communicator with hospitality knowledge and a proven ability to lead teams in a fast-paced hotel environment.

Weekends and holidays may be required; base pay is $18.00 per hour with full-time hours and benefits.

Qualifications

• Front desk or hospitality experience required.
• Leadership experience preferred.
• Strong communication and guest-service skills.

Responsibilities

• Lead daily Front Desk operations during shifts.
• Coach and support Front Desk associates.
• Oversee check-in/check-out, reservations, and rate accuracy.
• Handle escalated guest concerns professionally.

Skills

Customer service

Communication

Conflict resolution

Team leadership

Front desk operations

Tools

PMS

Reservations system

Computer basics

Job description

Midas Hospitality is seeking a Front Desk Supervisor to oversee hotel front office operations, coach associates, and ensure exceptional guest experiences from arrival to departure. The role requires a strong communicator with hospitality knowledge and a proven ability to lead teams in a fast-paced hotel environment.

Weekends and holidays may be required; base pay is $18.00 per hour with full-time hours and benefits.