Senior Front Desk & Guest Experience Manager

The Crescent Hotels Group; San Francisco (CA); On-site; USD 89,000 - 90,000; Full time

Job summary

The Crescent Hotels Group in San Francisco seeks a Front Desk Supervisor to oversee daily operations of the front desk team and to maximize guest satisfaction and hotel revenue. You will supervise Front Desk staff and Guest Service Agents, ensuring consistent service quality and adherence to SOPs.

The role requires strong communication, professional appearance, and the ability to handle challenging situations with tact.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Professional appearance and manner at all times.
• Ability to stand, walk and work behind the front desk.
• Strong math skills and calculator proficiency for calculations.
• Ability to input information into a moderately complex computer system.

Responsibilities

• Interview, hire, train and evaluate Front Desk staff.
• Respond to guest requests and issues to maximize satisfaction.
• Implement programs and supervise Front Desk operations for revenue and service quality.
• Supervise the Guest Service Agents.
• Remain calm during emergencies and resolve guest concerns with good judgment.
• Adhere to attendance rules and be available to work regularly.
• Perform other duties as assigned.

Skills

Communication

Customer service

Team player

Problem solving

Job description

The Crescent Hotels Group in San Francisco seeks a Front Desk Supervisor to oversee daily operations of the front desk team and to maximize guest satisfaction and hotel revenue. You will supervise Front Desk staff and Guest Service Agents, ensuring consistent service quality and adherence to SOPs.

The role requires strong communication, professional appearance, and the ability to handle challenging situations with tact.