Guest Experience Front Office Lead

Crescent Hotels & Resorts; Deerfield (AR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan

401K matching

Flexible scheduling

Discounts at Crescent properties

Tuition reimbursement

Job summary

Crescent Hotels & Resorts seeks a Front Office Supervisor to oversee daily Front Desk operations, ensuring guest satisfaction and smooth revenue-focused processes. The role requires strong leadership, communication, and a professional demeanor in a fast-paced hotel environment.

The candidate should have supervisory hotel experience, with Marriott exposure preferred. Responsibilities include staff training, guest issue resolution, and adherence to standard operating procedures across shifts.

Qualifications

• Must be able to communicate in English.
• 2+ years in hotel supervisory role is preferred.
• Marriott experience is preferred.

Responsibilities

• Supervise daily Front Desk operations to maximize guest satisfaction and revenue.
• Hire, train, evaluate, and discipline Front Desk staff as needed.
• Respond to guest requests and issues with diplomacy and problem solving.
• Ensure adherence to SOPs/LSOPs and service standards across shifts.
• Oversee Guest Service Agents and resolve conflicts promptly.
• Maintain attendance and scheduling in alignment with hotel needs.
• Perform other duties as assigned.

Skills

English communication

Self-starting

Professional appearance

Team player

Guest relations

Mathematical accuracy

Tools

Computer system

Calculator

POS system

Job description

Crescent Hotels & Resorts seeks a Front Office Supervisor to oversee daily Front Desk operations, ensuring guest satisfaction and smooth revenue-focused processes. The role requires strong leadership, communication, and a professional demeanor in a fast-paced hotel environment.

The candidate should have supervisory hotel experience, with Marriott exposure preferred. Responsibilities include staff training, guest issue resolution, and adherence to standard operating procedures across shifts.