Front Desk Manager: Guest Experience & Team Leader

The Crescent Hotels Group; Burbank (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Supervisor in California to lead daily front desk operations and supervise Guest Service Agents. You will respond to guest needs, coordinate group accommodations, and ensure high standards of service and revenue outcomes.

The role requires strong English communication, a team-focused attitude, and the ability to handle routine problems with professional judgment. The position emphasizes guest satisfaction and operational excellence.

Qualifications

• Must be able to communicate in English.
• Self-starter with an even disposition and professional appearance.
• Ability to calculate and perform moderately complex math with accuracy using a calculator.
• Ability to input and retrieve information in a moderately complex computer system.
• Ability to stand, walk, and work behind the front desk, handling guests professionally.

Responsibilities

• Interview, hire, train, and conduct performance evaluations as needed.
• Respond to guest requests and accommodate groups to maximize satisfaction and repeat business.
• Oversee daily front desk operations to ensure quality service and revenue goals are met.
• Supervise Guest Service Agents and maintain smooth shift operations.
• Remain calm in emergencies and resolve customer issues using established procedures.

Skills

English communication

Team player

Problem solving

Mathematical skills

Computer literacy

Job description

Crescent Hotels & Resorts is seeking a Front Desk Supervisor in California to lead daily front desk operations and supervise Guest Service Agents. You will respond to guest needs, coordinate group accommodations, and ensure high standards of service and revenue outcomes.

The role requires strong English communication, a team-focused attitude, and the ability to handle routine problems with professional judgment. The position emphasizes guest satisfaction and operational excellence.