Luxury Front Office Manager: Guest Experience & Team Leader

COREcruitment Ltd; Sausalito (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

PTO

401(k)

Comprehensive benefits package

Job summary

COREcruitment Ltd is seeking an experienced Front Office Manager for a luxury boutique property in the San Francisco Bay Area. You will lead front desk, concierge, and bell/valet teams to deliver exceptional guest experiences and uphold upscale service standards.

You will oversee staffing, training, and performance reviews, acting as Manager on Duty when needed, while closely monitoring labor costs and room inventory to optimize guest satisfaction and revenue.

Qualifications

• Experience in front office, guest services, or rooms division within a hotel.
• At least two years of supervisory experience.
• Strong understanding of front office operations and PMS.
• Experience leading and developing teams in upscale or luxury hospitality.

Responsibilities

• Oversee daily front office operations including front desk, concierge, and bell/valet services.
• Lead, train, and develop the front office team with consistent service standards.
• Manage staff scheduling, timekeeping, performance reviews, and development.
• Act as Manager on Duty and support the wider hotel team.
• Maintain guest satisfaction, handle complaints and service recovery.
• Review VIP arrivals, room assignments, and special requests for personalized guest experiences.
• Coordinate with housekeeping on room readiness, arrivals, departures, and changes.
• Manage room inventory balancing guest requests with revenue opportunities.
• Ensure clear communication between front office and other departments.
• Oversee daily reports, supplies, and adherence to policies.

Skills

Front office operations

Guest services

Rooms division

Leadership

Staff scheduling

Communication

Problem solving

Interdepartmental coordination

Education

Hospitality degree

Tools

Property management system

Job description

COREcruitment Ltd is seeking an experienced Front Office Manager for a luxury boutique property in the San Francisco Bay Area. You will lead front desk, concierge, and bell/valet teams to deliver exceptional guest experiences and uphold upscale service standards.

You will oversee staffing, training, and performance reviews, acting as Manager on Duty when needed, while closely monitoring labor costs and room inventory to optimize guest satisfaction and revenue.