Front Desk Operations Leader

Proper Hospitality; San Francisco (CA); On-site; USD 75,000 - 80,000; Full time

Job summary

Proper Hospitality in San Francisco is seeking an experienced Front Desk Manager to lead the team, ensure guest satisfaction, and manage daily front desk operations.

The role requires strong communication, multitasking, and a track record in supervisory hotel environments. Experience with InforHMS or Alice is preferred, and a hospitality degree is a plus. This on-site position offers competitive pay for a full-time role.

Qualifications

• High School Diploma or equivalent required.
• A degree in Hospitality Management or a related field is a plus.
• Previous experience in a front desk or supervisory role in a hotel environment is required.
• Experience with hotel reservation systems (InforHMS, Alice, or similar).

Responsibilities

• Supervise and motivate the Front Desk team, providing guidance, training, and support to ensure high levels of guest satisfaction.
• Manage daily operations of the front desk, including staffing, scheduling, and delegating tasks to ensure efficient workflows.
• Monitor team performance and provide regular feedback, including conducting performance reviews and setting goals.
• Handle recruitment, training, and development of front office staff, ensuring adherence to company policies and service standards.
• Ensure that all guests receive a warm, welcoming check-in and check-out experience, addressing needs promptly and professionally.
• Resolve complex guest issues or complaints, ensuring high levels of guest satisfaction and following up to ensure resolution.
• Provide guidance on handling guest requests, special accommodations, and unique situations to front desk agents.
• Ensure that all guests depart with a positive impression of their stay, including addressing final billing or service-related issues.
• Supervise and lead a team of Front Desk Agents, scheduling shifts and maintaining adequate staffing levels.
• Train and mentor new Front Desk Agents, ensuring adherence to hotel policies and procedures.
• Maintain team motivation and morale by fostering a positive work environment.
• Oversee the smooth operation of the Front Desk, monitoring inquiries, reservations, and requests.
• Monitor room availability and ensure guest needs are met per standards.
• Conduct regular quality checks on Front Desk procedures.
• Enter guest information accurately and handle billing transactions.
• Prepare reports on daily operations, occupancy, revenue, and guest satisfaction.

Skills

Front desk supervision

Customer service

Communication skills

Multitasking

Attention to detail

Education

High School Diploma

Hospitality degree (plus)

Tools

InforHMS

Alice

Job description

Proper Hospitality in San Francisco is seeking an experienced Front Desk Manager to lead the team, ensure guest satisfaction, and manage daily front desk operations.

The role requires strong communication, multitasking, and a track record in supervisory hotel environments. Experience with InforHMS or Alice is preferred, and a hospitality degree is a plus. This on-site position offers competitive pay for a full-time role.