Front Desk & Guest Services Manager

The Crescent Hotels Group; Los Angeles (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Manager to supervise daily Front Desk operations, drive guest satisfaction, and support revenue growth. The role requires leadership of the Front Desk staff, coordination with the General Manager, and a proactive approach to guest issues and group bookings.

The ideal candidate will be English-speaking with strong customer service skills, the ability to train and evaluate team members, and competence in using a computer system to manage

Qualifications

• Must be able to communicate in English and maintain a professional appearance.
• Self-starting personality with an even disposition.
• Team player who can assist coworkers and handle guest interactions tactfully.
• Strong math ability and proficient use of a calculator for calculations.
• Ability to input information in a moderately complex computer system and generate reports.

Responsibilities

• Interview, hire, train, evaluate performance, resolve problems, provide open communication, and take disciplinary action when needed.
• Respond to guests' requests and accommodate groups to maximize satisfaction and repeat business.
• Implement company programs and supervise daily Front Desk operations to maximize revenues and ensure service quality.
• Supervise Front Desk Guest Service Agents.
• Remain calm in emergencies, resolve guest issues, and authorize revenue adjustments after evaluating options.
• Maintain regular attendance and perform other related duties as assigned.

Skills

English communication

Customer service

Team player

Math/calculator skills

Computer literacy

Report writing

Conflict resolution

Tools

Calculator

Job description

Crescent Hotels & Resorts is seeking a Front Desk Manager to supervise daily Front Desk operations, drive guest satisfaction, and support revenue growth. The role requires leadership of the Front Desk staff, coordination with the General Manager, and a proactive approach to guest issues and group bookings.

The ideal candidate will be English-speaking with strong customer service skills, the ability to train and evaluate team members, and competence in using a computer system to manage